Service review and quality assurance

Service review and quality assurance

Our services

  • Review of supported housing services
  • Review of housing, care and support and services for older people
  • Review of care and support services for adults and young people with care/support needs
  • Quality assurance audits
  • Review of operational and financial performance

Case Study

New Outlook logo

Identifying future business growth priorities and options

Client

  • Midlands based housing association (New Outlook)

Our role

  • Supporting New Outlook to identify its future business growth priorities and options

Objectives

  • To review the association's portfolio of housing, care and support services for older people with social care/support needs and for working age adults with disabilities.
  • To determine the optimum approach for the association to take in relation to its portfolio of housing and care services.

Impact

  • We provided a comprehensive analysis of the strengths & weaknesses of Outlook’s existing housing and care service portfolio and an assessment of the market opportunities.
  • The association has an evidence base to take strategic decisions regarding its preferred strategic options and priorities in the supported accommodation and care/support services market.