Service review and quality assurance
Our services
- Review of supported housing services
- Review of housing, care and support and services for older people
- Review of care and support services for adults and young people with care/support needs
- Quality assurance audits
- Review of operational and financial performance
Identifying future business growth priorities and options
Client
- Midlands based housing association (New Outlook)
Our role
- Supporting New Outlook to identify its future business growth priorities and options
Objectives
- To review the association's portfolio of housing, care and support services for older people with social care/support needs and for working age adults with disabilities.
- To determine the optimum approach for the association to take in relation to its portfolio of housing and care services.
Impact
- We provided a comprehensive analysis of the strengths & weaknesses of Outlook’s existing housing and care service portfolio and an assessment of the market opportunities.
- The association has an evidence base to take strategic decisions regarding its preferred strategic options and priorities in the supported accommodation and care/support services market.