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Useful resources

On this page we host a selection of TAPPI related resources, listed below by content type:

Personal Stories

TAPPI uses a Champions' model for co-production, with 17 members from staff and tenants across the six locality testbeds. Facilitated by Co-production Works, the group leads co-production in their testbed and ensures the voice of their tenants is heard.

The Personal Stories below are shared by the Champions and cover the positives and negatives of digital technology and how it affects their lives.

Tenants Champions Stories

Read Paul's Story

"I go out two or three times a week into town and I feel safe. I would have never done that before."

Read Vicky's Story

"I have my phone and a tablet but I'm a real technophobe!"

Read Debra's Story

"We need more education around how to use technology."

Read Marilyn's Story

"I’d like technology that could give me more control and independence. That’s why I’m involved with TAPPI."

Read Rosemary's Story

"Technology shouldn’t take away human contact."

Read Alice and Peter's Story

"I want to open up technology for other tenants ... it will keep them in their own flats for longer"

Staff Champions Stories

Read JP's Story

"I think being a good carer is all about listening. You listen with your mind open, your ears open, your heart open"
JP, Housing 21 Care Worker at Dairy View, Wiltshire County Council.

Read Steven's Story

"The TAPPI project has really opened up how care can and should be delivered."
Steven Plume, assistant manager at Southend Care.

Read Elisabeth's Story

"Some residents fear their privacy will be invaded"
Elisabeth Hart, Occupational Therapist (OT) working as part of the TAPPI project at Dairy View, Wiltshire County Council.

Read Darshan's Story

"Lots of residents want more control over day-to-day tasks like opening their curtains and switching on lights"
Darshan Savani, TAPPI project manager at Haringey Council

Do you want to give your tenants and staff a platform to share their experiences? In order to encourage and help others to do so, we're sharing 10 top tips for creating authentic Personal Stories here (opens new window).

Reports

Digital switchover hub

The UK’s telephone network is changing. Between now and 2025 most telephone providers will be moving their customers from old analogue landlines over to new upgraded landline services using digital technology.

A National Care Service for all

The Fabian Society has published a plan on how to deliver Labour’s ambition to create a National Care Service. It sets out a blueprint of what it could look like and how it should be implemented. It offers a set of high value statements about the purpose of universal social care and what it proposes: from person-centred care and coproduction to prevention and early intervention. It backs this up with 48 independent recommendations, several referring to housing with care and technology to support people live independently at home.

The future of ageing: ethical considerations for research and innovation

This report by the Nuffield Council on Bioethics sets out an ethical framework and recommendations for research and innovation related to ageing.

Technology-Enabled Lives: Delivering Outcomes for People and Providers

A report launched by the TEC Action Alliance at the ITEC conference 2023, has found that only a handful of councils, housing and care organisations are delivering digital care in people’s homes at scale, to cut hospital admissions, speed up emergency response times, and reduce long waits for formal social care.

Adopting the right technology to transform social care

Tunstall Healthcare has supported the creation of this County Councils Network (CCN) report exploring how technology can support a system under pressure, people with social care needs, and the importance of implementing digital change across the care landscape.

Care and Support Reimagined: a National Care Covenant for England

In this report (‘Care and Support Reimagined: a National Care Covenant for England’), the Archbishops’ Commission on Reimagining Care has set out three actions to realise a new vision for care and support: rethinking attitudes to care and support; rebalancing roles and responsibilities; and redesigning the social care system.

Digital Switchover White Paper - “The Digital Reality”

‘The Digital Reality’ - from Everon UK, supported by Housing LIN, with contributions from TSA – The voice of technology enabled care, Openreach, BT Group and Eseye, outlines important changes impacting the digital transition and how to safely transition from analogue to digital in a timely manner.

Promoting Inclusive living via Technology Enabled support: The INVITE Project

The INVITE project is a partnership between researchers from the University of Stirling and Stonewater, a social housing provider in England, and funded by the Longleigh Foundation. The project investigates the ways in which assistive technologies can be used to improve health, wellbeing, activity, and community participation in older adults.

Digital Telecare: How ready are we for the digital switch?

This briefing paper, published by Appello, one of the UK’s leading technology enabled care service (TECS) providers, and the Housing LIN, painted an alarming picture for how the sector is reacting to the requirement to upgrade services, with only an estimated 25% (6,250) of housing developments adopting digital services by 2025.

A place we can call home: A vision and a roadmap for providing more options for housing with care and support for older people

This report, published by the social care institute of excellence (SCIE), concludes that an overhaul is needed on how housing with care and support is planned, commissioned, designed and delivered.

Exploring how technology can be truly integrated into adult social care

Not enough local authorities or care providers are using available technology within social care to keep people safe, happy and healthy at home, according to the final report of an ADASS/TSA Commission exploring the issue launched today at the 2021 ITEC conference.

The TAPPI Inquiry Report: Technology for our Ageing Population: Panel for Innovation – Phase One

Technology and digital infrastructure that support future care needs must be built into all new housing, leaders from a range of sectors have urged in a report by the TAPPI Inquiry.

Blogs / Articles

Reaching out to residents - Helen Henderson, Head of Reablement, Therapy and Community Services, Wiltshire Council
Co-production for technology and housing with care services: the Pobl experience - Vikki Hiscocks, Head of Research and Development at Pobl Group
A week in the life of… a TAPPI Tec project officer - Dan Rock, TAPPI Tec Project Officer at Platform Housing
The power of co-production - Debra Edwards, a co-production champion for TAPPI
Interoperability between housing and social care: driving better outcomes for residents to keep them safe and well - Emma Mahy CEO & Founder, IoT Solutions Group
Can standards help us to lead our lives? - Steve Sadler, Head of Technology Strategy, TEC Services Association (TSA)
Adopting the right technology to transform social care - Jeremy Porteus, CEO, Housing LIN
Scotland's older people should be able to live the life they want, and technology is a key enabler - Dr Lynne Douglas, Chief Executive, Bield Housing and Care for Holyrood Magazine
Doing Nothing is Not An Option (opens new window) - Jeremy Porteus, CEO, Housing LIN for Everon
TAPPI Phase 2: Evaluating initiatives trialling technology for an ageing population - The Cambridge Centre for Housing and Planning Research (CCHPR)
TAPPI - An opportunity at exactly the right time? - Professor Roy Sandbach, Chair of the Technology for our Ageing Population: Panel for Innovation (TAPPI)
A safe haven - Alyson Scurfield, CEO, TEC Services Association (TSA)
Landlords must make decisions with tenants, not just involve them (opens new window) - Jolie Goodman, Co-Production Works
At home with technology… and with technology at home: How technology can and must support us all to live better, for longer - Professor Roy Sandbach, Chair of the Technology for our Ageing Population: Panel for Innovation (TAPPI)
Technology for our Ageing Population: Panel for Innovation (TAPPI): Phase 2 - from Principles to Implementation - Sarah Allport, Head of Communities and Governance, The Dunhill Medical Trust

Co-production resources

A short overview of co-production

A Co-production Model - Five values and seven steps to make this happen in reality (opens new window)

Useful guides to Co-production

Running accessible meetings

Co-production: Making events and meetings accessible (opens new window)

Paying people on benefits

Paying people who receive benefits – Co-production and involvement (opens new window)

Time Credits and Time banking

Commonly used methods of rewarding service users and developing asset-based approaches:
- Tempo (opens new window)

Other co-production related resources

TAPPI – Personal Stories

TAPPI uses a Champions' model for co-production, with 17 members from staff and tenants across the six locality testbeds. These Personal Stories are shared by the Champions and cover the positives and negatives of digital technology and how it affects their lives.

A guide to getting started in co-production

This guide, produced by the TEC Action Alliance, shares why co-production must be integral to health and care, always the starting point, always defined by the individual who will receive the support to live a good life.

New Inspirational Achievement - Tunstall Healthcare and Beyond Housing

We are delighted to share a new Inspirational Achievement showcasing Tunstall's work with Beyond Housing to help place telecare enabled services at the forefront of service provision, revolutionise housing, and ensure vulnerable people are prepared for future challenges.

CollaborAGE: Co-production and community approaches

Evaluation resources

Evaluating telecare and telehealth interventions WSDAN briefing paper (opens new window) - Davies, A., and Newman, S. (2011)
Technology Enabled Care Services: Resource for Commissioners (opens new window) - NHS Commissioning Assembly (2015)
Care Technology Outcomes Framework (opens new window) - Rethink Partners and the Local Government Association (2021)
Evaluation in health and wellbeing (opens new window) - Gov.uk (2018)
Evaluation Works Toolkit (opens new window) - NHS (n.d.)

TEC Voice

View the latest copy of TSA's Industry Magazine, TEC Voice, which includes TSA's own news and wider industry stories, including TAPPI updates.

Comments

Six housing providers awarded £440k to co-produce tech services with older residents (opens new window) - Alyson Scurfield, CEO, TEC Services Association (TSA)
Six housing providers awarded £440k to co-produce tech services with older residents (opens new window) - Jeremy Porteus, Chief Executive, Housing LIN
Six housing providers awarded £440k to co-produce tech services with older residents (opens new window)- Jerome Billeter, Corporate Business Manager, Housing LIN
Co-production week 2022 post and new partners annoucement (opens new window) - Jeremy Porteus, Chief Executive, Housing LIN

ACKNOWLEDGEMENTS

TAPPI Phase 2 is funded by The Dunhill Medical Trust (DMT) and supported by the Housing LIN and the TSA.

Following the recruitment of a Co-Production and Engagement partner, an Evaluation and Shared Learning partner, and 6 locality 'testbeds', the programme is co-produced with the successful applicant organisations over a 12-15-month period.