Housing LIN Extra Care Housing Annual Conference 2017 – London

Event date

Presentation notes and slides


Chaired by: Shaun Ley, BBC World at One

Keynote speakers are:

  • James Murray, Deputy Mayor of London (Housing)
  • Nigel Wilson, CEO, Legal & General
  • Dawn Austwick, CEO, Big Lottery Fund
  • Candace Imison, Director, The Nuffield Trust
  • Paul Watson, Managing Director Care & Support, Guinness Partnership.

There are also two Panel Debates and 20 interesting and diverse Knowledge & Innovation exchange sessions. These will be showcasing a festival of ideas, latest research and developments in housing with care for older people. In addition, built into the programme are opportunities for networking with our partners and industry leaders from across the housing, health and social care sectors.


  • 8.45 Registration, refreshments and exhibition
  • 9.15 Chair's Welcome and Introduction - Shaun Ley, World at One, BBC

Keynote Addresses

  • 9.25 Our ambitions for meeting the housing need/requirements for older Londoners and an age-friendly city' - James Murray,Deputy Mayor of London (Housing)
  • 9.50 Supporting interventions that build stronger and more resilient communities - Dawn Austwick, CEO, The Big Lottery Fund
  • 10.15 Bringing Positive disruptions to UK housing - Nigel Wilson, CEO, Legal & General
  • 10.40 Questions and answers

10.50 Refreshments, exhibition and networking

Panel Debate

  • 11.30 1st Panel Debate - Empowering Local Authorities to deliver flexible and sustainable extra care solutions - Chaired by Paula Broadbent, Director, Retirement Housing Solutions, Keepmoat


13.10 Lunch, networking and exhibition


Panel Debate

  • 15.10 - 2nd Panel Debate - Building value into the procurement of extra care housing: Improving efficiencies and driving up quality - Chaired by Steve Skuse, New Business Director, Willmott Partnership Homes

Keynote addresses

  • 15.50 The work of a generation - creating an age of aspiration - Paul Watson, Managing Director, Guinness Care and Support
  • 16.15 Getting digital: Transforming the way we deliver care at home and in the community - Candace Imison, Director of Policy, the Nuffield Trust
  • 16.40 Questions and answers

16.50 Closing Remarks - Jeremy Porteus, Director, Housing LIN

17.00 Post conference drinks sponsored by PRP and opportunities for further informal networking until 19.00


Bookings to attend this event are available to Housing LIN members only. Click here to register.

Booking Terms

Important notice: the conference is provided free of charge to those registered in advance to attend and who subsequently attend. However, we reserve the right to charge those who register and subsequently fail to attend for the full cost of a conference place. This is due to the LIN incurring irrecoverable costs based on numbers of those registered in advance to attend. Non-attenders will be invoiced and pursued for payment. By registering you unreservedly accept these terms and conditions. The cost of the 2017 conference is £250 plus VAT per head.


Please note that there are 20 workshops over the day on a range of stimulating topics. 10 workshops are being held before lunch (opens new window) and another 10 later in the afternoon (opens new window).

Pre-registrations to these workshops are taken online during the booking process on a first-come, first-served basis. Confirmations of your workshops' bookings will be emailed to you a week before the event.

01. Deaf Utopia

Proposed by the Housing LIN

Room 45

Facilitated by Clare Skidmore, Housing LIN South East Champion

Led by Craig Crowley, Chief Executive, Action Deafness

Surdi Domum Group (SDG)’s vision for the very first Deaf Extra Care village for older Deaf people would be planned, developed, built and delivered by Deaf people themselves. Its goal is for residents to live in a safe, accessible environment where Sign Language and communication needs will be met and Deaf culture celebrated.

Older Deaf people will be able to live independently; maintain their lifestyle and well-being; and receive care support in the latter stages of their lives.

SDG’s aim is to move from concept to reality. The project will require scoping, consultation, planning and development; with knowledgeable consideration of the specific needs of potential clients.

02. ExtraCare’s Community Locksmiths

Proposed by The Extra Care Charitable Trust

Room 46

Facilitated by Sue Garwood, Housing LIN Dementia Lead

Led by Shirley Hall, Well-being and Community Manager, The ECCT and Michael Spellman, Enriched Opportunities Lead, The ECCT - @ExtraCareOrgUk

The Charity has extended its award winning Enriched Opportunities Programme, which supports residents with dementia, to the local community in Coventry. This service was funded initially by the Local Authority as a pilot, which has since been mainstreamed as part of the discharge to assess programme. Data presented shows how the Community Locksmith has worked with clients and their families enabling them to remain in their own homes, out of hospital, and more importantly not moving on to specialist nursing homes. The family perspective will also be shared by a client’s daughter.

03. An integrated housing and care offer

Proposed by Housing & Care 21

Room 47

Facilitated by Chris Bentham, Wales, Housing LIN Cymru

Led by Kris Peach, Director of Extra Care, Housing & Care 21 - @HousingCare21

This session will examine the challenges and benefits of the integrated housing and care offer within the extra care service of Housing & Care 21. Through on-going dialogue with local authority commissioners and the University of Birmingham, we are seeking to understand the decision making process of commissioners and how stakeholders are influenced.

One issue which has been highlighted through these discussions is not only commissioners’ interest in understanding better the complexities of different options for the design and delivery of such projects, but also their need to meet the evidence requirements of other stakeholders.

04. Five ideas for care in 2037

Proposed by Castleoak

Room 48

Facilitated by Rowena Hindle, Housing LIN South West Lead

Led by Lex Cumber, Business Development Director, Castleoak - @castleoak

In this session we’ll embrace the festival of ideas concept and consider the UK’s care future.

What will the physical, technological, financial and scientific environment look like in 2037 and how will our sector respond?  What early indicators can we already see today, and what new approaches to care will we adopt in the future? This workshop demands audience participation!

05. Digital Solutions and their application to the evolving Extra Care market

Proposed by Faithful+Gould

Room 50

Facilitated by Philippa Hughes, Housing LIN North East Lead

Led by Terry Stocks, Director - Head of Public Sector and Education - UK & Europe, Faithful+Gould - @fgouldconnect

UK Government is supporting digital approaches to address the issues of a changing world. The UK faces continuing pressures on public finances, changing demographics and homes for the ageing, new political objectives and challenges to UK GDP. 

UK Government and Local Authorities are increasingly embracing technology to deliver assets and drive better outcomes across social and recreational services. Smart and Sustainable cities are an example where local authorities, service and utility providers have started to work together to develop solutions on a larger scale. Our session will outline the objectives of the UK Digital Built Britain Programme and the benefits such approaches can deliver in asset delivery, operations and delivery of front line services in the extra care market. 

06. The future for Extra Care Housing - Building a Business Case in the new operating environment

Proposed by the Housing LIN

Room 51

Facilitated and Led by Ian Copeman, Housing LIN and Dan Gaul, Housing LIN Eastern Lead - @HousingLIN

The market for older people's housing is changing. Opportunities will arise through the new dialogue with central government and potential improved funding streams with clearer long term revenue streams.

Robust business cases will be required that propose a holistic solution - not just reducing adult care residential care costs.

This interactive workshop will review the challenges and benefits of developing extra care in the new complex market. A new holistic financial model will be explored through a collaborative discussion to develop the model further.

07. Accelerating construction of specialist housing

Proposed by Keepmoat

Room 52 / 53

Facilitated by Sue Cawthay, Housing LIN Yorkshire and Humber Lead

Led by TBC - @keepmoatgroup

Keepmoat will share both their experience and present research & development work relating to offsite manufacturing and volumetric construction to illustrate how the development of specialist housing schemes can be accelerated to both increase supply and efficiencies. Nigel Banks Group Research & Development Director will be joined by Partners across the industry to share the learning from the journey so far and plans for the future.

08. Telecare: is it a problem or a solution? Findings from the UTOPIA (Using Telecare for Older People In Adult Social Care) online survey of English Local Authorities

Proposed by the Housing LIN

Room 55

Facilitated by TBC

Led by John Woolham, Senior Research Fellow at the Social Care Workforce Research Unit, King’s College London - @scwru

This presentation draws on findings from an online survey of local authority telecare lead managers carried out in 2016-17. 118 local authorities or their proxies took part – an overall response rate of 77%.  It will share findings about factors that promote and inhibit the successful use of telecare for older people and how local authorities assess for, install maintain and respond to telecare in the homes of older people in England.  The findings provide significant new evidence about telecare use that contribute to current debates about the appropriate role of telecare in cash-strapped adult social care settings.

09. Publication - Design Principles for Older Persons Housing (with and without care) – 2017 Revision

Proposed by PRP

Room 56 / 57

Facilitated by Margaret Edwards, Housing LIN London Lead

Led by Anne-Marie Nicholson, Senior Partner, PRP - @PRP_News

PRP have revisited and updated the design principles guide originally published by the Housing LIN in 2008. The finished document will be available on the Housing LIN website after the main conference.  Much has changed in the 9 years since this guidance was put together. Anne-Marie Nicholson, Senior Partner at PRP will outline the contents of the latest edition highlighting the critical themes that have emerged since its first publication. The session will include reference to design features within schemes that have been considered as exemplary ‘Happi’ designs which can be discussed in the Q&A session.

10. HAPPI Dementia – The Brighton Story

Proposed by Willmott Dixon

England Suite

Facilitated and Led by Stephen Corbett, Housing LIN West Mids Lead - @WillmottPH

This session will examine Willmott Dixon’s new build Dementia scheme in Brighton, which has been developed and designed using the “HAPPI” principles.

It will take you through the journey from procurement, master planning design through to delivery.

01. Building all age Communities and Transforming Lives

Proposed by Keepmoat

Room 45

Facilitated and led by Paula Broadbent, Retirement Solutions Director, Keepmoat - @keepmoatgroup

Keepmoat and Partners Walker Morris plc will share the journey so far of this strategic partnership, with Kebbell Homes, Sanctuary and Scarborough  Borough Council which is sighted by the HCA as an exemplar for delivering an all age all tenure housing and community regeneration solution. Early outcomes include; Extra Care housing, the replacement of a LA Residential Care home and supported housing for people with a learning disability, developed alongside starter homes, family housing for sale and lifelong homes exclusively for the over 55's, plus a new school and community facilities. Paula Broadbent Retirement Solutions Director will be joined by Partners to share their experience of what's worked well and the opportunities to replicate such place shaping partnerships without lengthy and costly procurement.

02. How can Occupational Therapists contribute to housing design?

Proposed by the Housing LIN

Room 46

Facilitated by Suzanne Beech, Housing LIN

Led by Marney Walker, Independent Occupational Therapist - @marneywalker  and Lauren Walker, Occupational Therapist, Greenwich Borough Council and Jenny Buterchi, Partner, PRP - @PRP_News

A workshop that explores the unique skill set occupational therapists bring to ensure homes are accessible and adaptable to the changing needs of residents as they age. It will highlight how their first-hand experience of working with end users can inform the design and specification of new build, refurbishments and adaptations. 

This workshop invites discussion and knowledge exchange across disciplines. We will consider:

  • How OTs can input on the inclusive design of housing
  • A recent initiative involving OTs working with Secure by Design
  • Effective joint working methods with housing developers, commissioners, architects and contractors to ensure specialist housing is fit for purpose.

03. Delivering Inspirational Homes and Services to enable Amazing Ageing

Proposed by The Guinness Partnership

Room 47

Facilitated by Libby Spencer, Housing LIN North West Lead

Led by Sue Lock, Director of Strategy and Policy (Older People) and Robin Macintosh (Head of Community Services - South), Guinness Care, part of The Guinness Partnership - @YourGuinness

The purpose of this session is to share how Wulvern Housing, now part of The Guinness Partnership, went about transforming its service offer and homes for older people.

This will include the barriers that needed to be overcome , identifying the burning platform leading to change , budgetary implications ,risks and rewards for all , and  how we are now working on the strategy to  transform The Guinness Partnership's older people's housing and services.

04. Reimagining housing with care: new approaches to technology and design

Proposed by Tunstall

Room 48

Facilitated by Jean Bray, Housing LIN North West Lead

Led by Kevin Alderson, UK Sales & Marketing Director, Tunstall Healthcare (UK) Ltd - @TunstallHealth and John Nordon, Design Director, PegasusLife

Discover how digital solutions and inspired architecture can support wellbeing, freedom and happiness in later life.

PegasusLife’s philosophy is that everyone, irrespective of age, shares the desire to live in a beautifully designed, socially inclusive environment, supported by first class services.

Tunstall’s Connected Healthcare solutions open up a new world of possibilities for the provision of care in the home, enabling safety, independence and inclusion.

This session will explore how design and technology can be blended to create great quality, aspirational housing which realises the potential of the latest solutions and creates a gateway to the future.

05. Still the missing option? Revisiting market rented housing for older people

Proposed by Winckworth Sherwood

Room 50

Room 50

Facilitated by Nigel Holmes, Housing LIN South East Lead

Led by Jenny Pannell (Imogen Blood & Associates) and Charlotte Cook, Partner, Winckworth Sherwood LLP - @ws_law

Back in 2014, our Housing LIN conference session and PRS Briefings 1 & 2 asked why there wasn’t more market rented housing designed for older people.  We explored why older people might choose market rent, and featured providers who offered this option. 

Three years later, what is different?  Why is there more interest now?  Who might be investing and developing for this market?  Are there any new players?  How have the opportunities - and barriers - changed?  We will draw on recent research and developments, and look forward to another lively debate to feed into our forthcoming PRS Briefing 3.

06. The future of the retirement rental model in the UK

Proposed by Knight Frank

Room 51

Facilitated by Jeremy Porteus, Founder and Managing Director, Housing LIN

Led by Tom Scaife, Partner, Knight Frank - @KnightFrank

A workshop on different tenure models and lessons from America.

07. Leasehold sales premiums in Older People’s Housing – dispelling the myths

Proposed by Carterwood

Room 52 / 53

Facilitated by Dawn Keightley, Housing LIN North East Lead

Led by Ben Hartley, Director, Carterwood - @Carterwoodltd

One of the most frequently asked questions of Carterwood when undertaking local market analysis is “what premium can my specialist Older People’s housing project achieve?”  To ensure a viable development opportunity, traditional conventions indicate that a “premium” is required above traditional housing to help to offset some of the challenges of additional development costs and the potential risks involved in developing this specialist form of housing.

But how is this premium calculated? Does it even exist? Does it vary regionally or by operator / developer?  Does “extra care” generate a higher premium than more traditional forms of sheltered housing? What are the key factors that influence a sales premium?

These are the issues that Carterwood will consider in a typically innovative workshop to try and dispel some of the myths surrounding the assessment of leasehold development opportunities.

08. Kindliness in Dorset – Work in Progress - Enabling neighbourliness and peer support in sheltered housing

Proposed by the Housing LIN

Room 55

Facilitated by Sue Garwood, Dementia Lead

Led by Robin James, Service Development Officer, Dorset County Council and Wendy Cutts, Senior Lecturer in Community Development, Bournemouth University

Financial pressures have resulted in deep cuts in funding for Sheltered Housing. Dorset County Council’s response has included partnering with Bournemouth University on work to increase neighbourliness and peer support. Following on from research published by the Joseph Rowntree Foundation a methodology and toolkit has been developed. The aim is to help to create vibrant mutually supportive communities where residents feel able to ask for support and to offer support to their peers. Identifying that, in many cases, culture change was needed, innovative scheme-based sessions involve poetic enquiry and forum theatre.

The workshop will set the scene, discuss our findings, showcase the toolkit and offer an opportunity to experience what it is like to participate in a scheme-based session.

09. Dementia Friendly Housing Charter

Proposed by Housing & Care 21

Room 56 / 57

Facilitated by Vivien Lyons, Housing LIN Dementia Lead

Led by Vanessa Pritchard-Wilkes, Head of Strategic Engagement, Housing & Care 21 - @HousingCare21 and Sara Miles, Programme Partnership Manager, Alzheimer’s Society

The dementia-friendly housing charter is a key deliverable from the Prime Minister’s 2020 challenge. It is aimed at the full range of professionals working in the housing sector, from planners and architects to landlords and developers. Aimed at all tenures, it is designed to help all professionals support people living with dementia in their homes and facilitate consistency and good practice.

It provides signposts to the relevant resources and examples of good practice to encourage individuals and organisations to sign up to the charter and commit to actions relevant to the size and maturity of the organisation. 


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