This report by the Care Quality Commission (CQC) is one of a suite of documents reporting on their end of life care thematic review.
It found variable experience of people during the last phase of life, in particular, that a lack of awareness of people's individual needs is a barrier to good care and that it can be poorly coordinated around the person, leading to unequal access to services.
The overview report provides the background to the review, an overview of the key findings and recommendations for providers, commissioners and local health and care system leaders, as well as information on what CQC will do going forward. It is accompanied by a selection of good practice case studies.
This document brings together examples of good practice which show an improvement approach to end of life care, including the work of Inclusion Healthcare in Leicester and MPath in Manchester, improving end of life care for homeless people.