National policy across the public sector emphasises the importance of maximising the choice and control individuals have over their lives.
For services such as housing, health and social care this means making services as responsive and flexible as possible and increasing individual's control over factors like budgets, assessment and care packages.
The resources listed below describe ways in which this person - focused approach can be developed.
You can also find some resources that relate specifically to older people, housing and personalisation on the Older people - Personalisation page
The DH Care Networks website also has specific pages on the broader issues of personalisation, you can find these resources on the DH Care Networks - Personalisation page.