The Charter for Social Housing Residents: Social Housing White Paper


This White Paper published by the Ministry of Housing, Communities & Local Government aims to establish a new Charter for social housing residents in order to understand and meet the needs of social renters.

It delves into the impact of Covid-19 on people living in social housing, and social landlords’ response to the challenges that the pandemic has brought.

The new Charter for social housing residents contains 7 statements of expectation such that every social housing resident should expect:

  • To feel safe in their home
  • To know how their landlord is performing
  • To have their voice heard by their landlord

Additionally the paper found:

  • That around 24% of working age disabled people live in social housing
  • In 2016/17 over 33% of the recipients of Disabled Faciltiies Grants were social housing tenants - where eligible applicants include older adults, people with a learning disability or autism, or people with a physical disability
  • With the impact of COVID-19 landlords have found new ways to continue engagement through a mix of virtual meetings and telephone calls
  • Increased local resilience during the pandemic as seen a growth in resident led initiatives to offer support to other residents and helping to tackle loneliness and isolation
  • That creating good quality, well designed, decent homes and good neighbourhoods with access to green space can promote health and wellness, including mental wellbeing

Additionally, the White Paper a detailed summary of each of the policy measures brought up in the paper and key measures for changing the regulatory regime for social housing.