Material Information in Property Listings


The National Trading Standards Estate and Letting Agency Team (NTSELAT) have provided updated guidance to agents and landlords to improve material information in property listings. This now includes advice on including information about a property's accessibility and adaptations.

The Consumer Protection from Unfair Trading Regulations 2008 mean that estate and letting agents have a legal obligation not to omit material information from property listings, but current practices around disclosure are not consistent across the industry. This guidance includes what the NTSELAT consider to be best practice for providing material information, and that now includes information about accessibility and adaptations as it is vital for people with mobility issues to be able to know if a property will be suitable for them.

Details about step-free access from the street, wet rooms/level access showers and lateral living should all be included, and the full guidance includes details of the best way to present such information. The NTSELAT have provided a dedicated website about material information in property listings, as well as full guidance for both estate and lettings agents, and quick guides for agents, buyers and sellers, and sellers and landlords.