Personalised commissioning in adult social care

This report from the National Audit Office puts personalised commission in adult social care under the spotlight.


Some authorities have transformed their care and support processes in order to:

  • Ration their resources fairly
  • Share information about a broad range of local services
  • Monitor and manage spending on personal budgets efficiently.

Whilst others are finding personalising commissioning a challenge as:

  • They seek to save money
  • Are constrained in how they can personalise care by the need to reduce overall spending budget by 2020.


The Department of Health and its partners need to gain a better understanding of the different ways to commission personalised services for users, and how these lead to improvements in user outcomes, especially when money is tight.