This Housing LIN Case Study no 48 describes how, working with users of housing related support services and providers, Norfolk County Council is working in partnership to achieve personalised services funded by Supporting People arrangements.
Increasing choice and control through personalisation of services and self directed support are leading policy themes in social welfare provision.
Norfolk Supporting People (NSP) has made a commitment to work with the local Provider Elected Panel (PEP) and the people who use these services to achieve personalised services which will provide:
- Flexible, responsive services where individuals' expressed needs are central to the support process and service delivery
- A service ethos and practice which maximises choice and control
- A service culture that helps people to increase their confidence, assertiveness and awareness
- A programme and service culture where people are fully involved