Kindliness – developing peer support within Sheltered Housing in Dorset

Cover Case Study 143

This Housing LIN Case Study (no 143) puts the spotlight on a toolkit created by Bournemouth University working in partnership with Dorset County Council and a number of housing associations to develop peer support in sheltered housing services.

It defines the concept of kindliness as it relates to sheltered housing and outlines interventions which can be used to seek to engender the culture change often necessary to optimise peer support and kindliness in sheltered housing environments.