Helping older people move home - a focus on McCarthy&Stone's "Moving Experience"

This Housing LIN Case Study no 60 looks at the personal service that the private retirement housebuilder McCarthy & Stone provide to help with every stage of the house buying process and moving home. With a growing interest in creating favourable market conditions that can enable older people to "downsize", it draws out lessons that can be replicated by other housing providers and that can be relevant for all tenures of housing, not just housing for sale, and demonstrates to developers that provision of housing for older people can become a more viable proposition if practical measures are taken that will increase people's confidence in choosing to move.