Guidance to support advocates in challenging decisions or actions with or on behalf of individuals

Published in July 2015, this Guidance commissioned by VoiceAbility provides detailed information on the spectrum of methods to resolve issues including:

• Taking an informal approach to challenge; when this is most appropriate and the skills required to be effective, including negotiating and influencing;
• Formal routes to challenge; under the Mental Capacity Act 2005; Mental Health Act 1983; and Care Act 2014 as well as formal complaints processes and judicial review.