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Findings from the 2025 Adult Social Care provider technology survey

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The Department of Health and Social Care have published the results from their survey of adult social care providers to better understand care technology adoption and barriers to further adoption. Whilst specifically completed by registered managers (domiciliary care and in registered care homes), it provides illuminating findings ahead of the digital switchover by January 2027.

In particular, it found:

  • Over a quarter of respondents (27%) reported not using any care technologies to deliver care and support, and
  • across all providers, the most common technology used for care and support was
    • ‘monitoring equipment with sensors’, which 43% of respondents used, and
    • ‘personal alarms’, which  35% of respondents used.

There is no specific mention of housing for older people providers with a separate care function/delivery arm but the report highlights that 60% of care respondents stated that they provided dementia care. There were also a small number of supported living providers included in the sample.

In terms of barriers to adoption, the key findings are:

  • Set-up cost of the technology (73%)
  • Ongoing licence cost of the technology (70%)
  • Staff training costs and high staff turnover (52%)

In addition, there were other notable inclusions such as the availability of good internet connections, a lack of digital skills amongst staff (and care recipients), staff reluctance to use technology, and concerns about replacing face-to-face care.

In conclusion, the report points to a need for more revenue funding support to cover ongoing and upfront costs, the upskilling of the care workforce, more information but what technology is available and its benefits, and assurances it is safe to use.

If you found this of interest, check out Part Two of the joint Appello/Housing LIN report on the state of ‘digi-readiness’ in the housing with care sector, out next week. Part One, Bridging the Safety Gap, can be found here.