Designing digital skills interventions for older people

This report by the Good Things Foundation brings together recommendations for designing digital skills interventions for older people with care and support needs.

It draws on insights from two pathfinders, which were funded by NHS Digital and supported by Good Things Foundation as part of the Widening Digital Participation programme.

The pathfinders generated insights on small system-level changes that can embed digital inclusion in social care support including: factors influencing digital inclusion within social housing schemes.

It found social housing schemes benefit from residents being capable internet users. However, older residents were critical of poorly-designed online services. It therefore calls on social housing providers to better co-design online services with people with low digital skills.