This Housing LIN Case Study no 81 captures the work undertaken by Plymouth City Council's Adult Social Care department with partners and groups of older people within the city to develop a Charter made up of a series of 11 pledges, including:
- access to good information;
- support to access the right service;
- opportunity to shape services; and
- support when I need to care for someone.
Launched in 2012, the Charter outlines the standards and approaches to service delivery that older people should enjoy and the lessons learnt one year on.