4 Reasons housing providers must revise their Telecare needs post COVID-19 in 4 guides

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The findings of the research undertaken by Appello, the UK’s leading digital, technology-enabled care service (TECS) provider, supported by the Housing LIN, paints a promising picture for the future of digital care technologies with 74% of housing providers claiming that their requirements for wellbeing technology have changed as a result of the pandemic. The results come from a survey of 120 senior executives from providers of supported, sheltered and retirement housing. These are being published in a series of guides from Appello.

Guide One: 4 Reasons housing providers must revise their Telecare needs post COVID-19

In the first guide, the results found that 90% of those surveyed planned to utilise technology further to support residents who may have to self-isolate or shield as a result of the pandemic. As housing providers look forward, investing in better communication capabilities will be a priority, with 97% of respondents believing their usage of technology to communicate with residents will increase following COVID-19. The benefits of video communication have been evident in home and work life during the pandemic and housing providers are specifically looking to embrace these capabilities with their customers - 8 out of 10 housing providers feel video communication between staff and residents is becoming increasingly important.

Guide Two: 4 Critical factors to meet your vision for technology in supported housing

The second guide outlines four key critical factors to be considered when planning for, and delivering, your vision for technology in supported housing. They are:

  • Embrace open standards
  • Derive benefits from Cloud computing
  • Expect innovation from external sources, and
  • Avoid partners creating barriers

The latest findings from the survey also showed that 85% of housing providers asserting that COVID-19 had highlighted the importance of the technology they provide to residents and customers. Furthermore, 66% said that they would expect to see more usage of technology for managing wellbeing such as tracking exercise or food intake, 77% said that they would see more usage of technology for managing health such as monitoring vital signs or conditions and 57% said that they would see more usage of technology for controlling their environment such as smart lighting, heating and blinds following COVID-19.

Jeremy Porteus, the Housing LIN’s CEO commented:

“2020 has put to bed any debate about the greater use of digital technology in supported housing. Where access to technology has been available, we have seen stories of embracement and empowerment that have helped older adults and people with support needs sustain their care and support services and remain connected with the outside world in challenging times. Housing providers are now realising it is time to invest in technology for the benefits of their customers, staff and organisation.”