New Housing LIN guest blog shares Coastline's championing diversity in customer engagement approach

This new Housing LIN guest blog, by Laura Benbow, Community Investment Manager, Coastline, explores how Coastline is transforming social housing by placing listening at the heart of its work.

Through the Coastline Conversation, customers actively shape services and communities across Cornwall. A three-tiered engagement model ensures inclusive participation, with specific efforts to amplify underrepresented voices, such as younger residents and those with lived experience of homelessness.

This blog highlights tangible outcomes from customer feedback, from service improvements to sustainability initiatives. Read on to find out more about Coastline’s vision for 2025 and how every voice helps shape a stronger future.