On-site cover for your sheltered schemes
Our sheltered housing officers have fluctuated between 3 days on-site/2 days WFH and 4 days on-site/1day WFH during the pandemic.
What levels of on-site cover have others maintained at their schemes?
We've been quite flexible with our scheme managers, more so now, as some have child care responsibilities. There's a mix of 3 days pw or 2 days pw scheme attendance.
Thanks Lisa. Has your reduced site presence generated any feedback/views - positive or negative - from residents?
Hi Hash. Our tenants have been very understanding and have been fine with the scheme managers being on site less. Tenants are able to contact the scheme managers by phone/text/whatsapp throughout the day. Scheme manages will also aim to plan their scheme attendance around tenants needs too, so all this helps to maintain tenants understanding.