Success, Satisfaction and Scrutiny: The Business Benefits of Involving Residents

This report by the University of Westminster for social landlord AmicusHorizon summarises work to develop a compelling business case for landlord investment in resident involvement.

Its key argument is putting residents centre stage not only assists in improving satisfaction and service delivery, but also provides value for money - with an estimated £2.7million saving per annum.

Whilst not specialist housing specific, there is reference to an Older Persons forum to highlight needs of residents over 50 or those living in homes for older people.