From Home Adaptations to Accessible Homes: Putting people at the heart of redesigning the adaptation service in Bristol

This Housing LIN Case Study no 62 gives a comprehensive account of the service review and resultant change management applied by Bristol City Council to redesign and deliver a more focused person-centred, cost-effective and efficient adaptation and accessible housing service that enables people to access a greater choice of independent living.

With a backdrop of increasing demand, it describes the changes made to the service, the benefits they have brought, the challenges of altering service provision and the lessons that can be learned by other authorities.