The value and practice of relational care with older people: a research report by The Open University

The quality of our relationships is fundamental to ageing well. Seminal research from The Open University, supported by the Hallmark Foundation, offers an analysis and definition of the concept of relational care.

Relational care recognises that the relationships we have with other people are one of the most important influences in the quality of our lives, and offers an approach that highlights the importance of building the key elements of respect, trust and inclusivity in a care system fit for the future. This study offers clear evidence of what factors influence high quality care, and has messages for everyone in the care sector.

This research was also the basis for an accessible practitioners’ toolkit, Making every relationship matter: a practitioner toolkit for relational care with older people, for providers and professionals.