00:27:02 Dave Wood Appello: Great intro by Chris 00:33:37 Sue Weston: Its absolutely not about age! 00:37:22 Sally Taylor-Ridgway: Please do leave all your questions in the Q&A box for discussion later on! 00:41:27 Wendy Johnston: Noting my thoughts, reactions to Jayne's helpful summary - echo the view that well located and designed accommodation can enhance and extend quality of life and independence. Also generates longer term return on investment, reduced falls, skilled support for people living with dementia relieves NHS services and home care. Consider individual permissions and consent for data collection, and sharing, as part of evidence for decision making. My day job's in social services in Scotland so Michelle's speaking my language! :-) 00:41:31 Sandy Walsh: have you got any info re the national handyperson service - this kind of service is really really important, but a service that seems to be disappearing in my area (Sheffield) 00:41:32 Rebecca Probert: We have just done the same exercise with 3400 of our customers and we too are getting exactly the same results. Its the small things that make a big difference! 00:42:14 chris: are you looking at opportunities for repurposing town centre buildings - eg. department stores? 00:43:07 Ruth Stanger (she/her) Resident Engagement @ One Housing: Really great to hear about the positive impact of true consultation and resident engagement! 00:43:57 Maggie Gilbert: Most areas have Volunteer Bureaux in them. There are many people who would offer handyman and/or gardening assistance 00:45:34 Maggie Gilbert: And another potential source of this type of assistance can be senior pupils of local secondary schools, many of which operate community service activities 00:53:06 Wendy Johnston: Beyond Assistive technology, sensors for falls, heating and blinds, Wi Fi support to use gadgets, tablets etc is essential for supporting people to keep in touch with family, look at photos, if comfortable order shopping. 00:53:07 Deb C: Nothing you have said is anything different from that we are experiencing in Hampshire and is definitely not geographically related, but linked to low educational attainment, ACE's, poverty, unsecure work and even how we allocate housing. 00:55:27 Julia Ashley: Really great presentation Michelle, thanks 00:57:42 Sandy Walsh: There seems to been a rise is referrals some related to Covid. Has this affected your ability to collaborate with other services. Has this affected your service provision 00:57:51 EWATKINS: 👏 thank you! 00:58:05 Wendy Johnston: Consider national scale eg Highlands and Islands, one region Argyll includes 22 islands plus mainland urban areas. 00:58:06 Gemma Jolly, The Reading Agency: Really interesting presentation - thank you! 00:58:30 3086544: Great presentation ! 00:58:53 Tony Johnson: I recommend the adoption of an increase in the provision of public sector and housing association accommodation with a higher level of social care and health on-site support and dining facilities the benefits of which would include: a. A reduction in the numbers going into hospital and speeding the discharge from hospital saving NHS and social car money. b. reduce the numbers going into care homes saving council money for residents unable to pay the full cost. c. Far quicker reallocation of the accommodation. d. Those in public sector sheltered accommodation rather than private would achieve significant savings: i. As compared with owners departing tenants would not have to continue to have to pay for service charges and council tax after vacating ie on death or going into a care home. ii. Some providers require sellers to pay up to 10% of the sale price to them. Some properties take extended periods to sell including a delay due to probate on death. 00:58:56 georgia.broad: Great presentation everyone! 00:59:19 Gill Kelly: So very interesting thank you so much in ADASS East we are setting up a regional work programme on housing to work with partners to produce a regional toolkit - so woud be very interested in your research and approaches - co-production and listening to the people will be an important part of our approach 00:59:26 Jeni: Thank you Michelle, thank you for the insight into the design process. Data is such a vital part of the design process. understanding why we are doing what we do, helps us to do it better! 00:59:37 Tom Randle - Levitt Bernstein: Thanks for the presentation 00:59:51 Angi: How do we influence decision making so that assistive technology isn't installed across the board? 00:59:57 Sally Nicholson: Really interesting thanks 01:00:44 Anita.Hitchmough: Really thought provoking - great presentation, thanks! 01:01:13 Sarah Thorneycroft: Really well presented and some concepts that are making me think about some of our future engagement work - especially the personas... 01:01:35 chris: self funders need community just as much as anyone 01:02:04 judie collins: Greater Manchester Older Peoples Network working with University School of Architecture on Housing Options first via information from local authorities 01:02:33 Wendy Johnston: Many thanks all, got to go, keep up fab dialoguel 01:07:10 Julia Ashley: We would love to collaborate and learn more from your discovery work. Thank you 01:07:14 Diane Palmer: We've developed a Beryl, John & Steve as customer persona's - they have been really helpful to use with colleagues in the Service and wider in Adult Social Care to get people to think about what they do, why they do it, from a customer's perspective. Really great way of being able to start conversations without it feeling confrontational 01:11:05 DWThomas: Many thanks and very thought provoking - keep up the good work! 01:12:59 Julia Ashley: I did some work with people living with dementia many years ago - who were generally referred to as 'hard to reach'. They firmly told us that they were not hard to reach - we were! It provided a dawning moment of enlightenment and has stayed with me all these years - life through a different lens in action that certainly made me rethink 01:14:47 Janet Sutherland: Great point Julia! 01:16:07 Rhian Owen: I agree developing relationships are key . I am developing an integrated model with health and care for a new scheme with care on site but will use the learning from this to review the service offer and buildings for our existing sheltered schemes. Your presentation on co production was really helpful thankyou 01:16:17 Sue Weston: Ive found when running focus groups that some people don't join in but are more than happy to take part in a 1:1 conversation afterwards :) 01:20:01 Paul: There is a really great example of an organisation in Bristol that walked the streets of the housing estates in an evening looking for ‘white vans’ - so picking up the tradespeople that they then invited to get involved in a building/ renovation project 01:26:13 Jerome Billeter: Our CollaborAGE Directory can be found at: https://www.housinglin.org.uk/collaborage/ 01:29:14 Sue Weston: Really useful session, thank you! 01:29:20 Jill Wales: Thanks for great presentations and discussion 01:29:35 3086544: Really useful session, thank you. 01:29:53 Angi: thank you 01:30:11 Sarah Burgess: thank you to you all 01:30:13 Gemma Jolly, The Reading Agency: Thank you - really interesting. Be great to hear more as the work progresses :0 01:30:19 Jason_Lowe: Excellent session guys, thank you. 01:30:24 Christine Towers: Thank you for a really useful session 01:30:27 Deb C: I sit on the NASP webinars and am in their area group - would highly recommend, along with the links you make from the networking