Using Resident Scrutiny to drive housing and care accountability
Added on 07/02/2013
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As part of our series of recent thinkpieces looking at user involvement and citizen engagement, this new Housing LIN case study No 65 by independent consultant Phil Morgan reviews an innovative approach used by Central and Cecil to promote resident scrutiny of both housing and care services, using techniques drawn from housing to promote bottom up accountability to tenants and service users.
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